What the call screen tells you
- Weak connection: the call is still going, but audio may stutter and translation may lag.
- Reconnecting…: the connection dropped and the app is trying to restore it. Stay on the screen; it usually comes back by itself.
- When no direct route between the two phones works, the call goes through a relay so it can still connect. You do not need to do anything for that.
Quick fixes, in order
- Move closer to the Wi‑Fi router, or switch from a weak Wi‑Fi to mobile data (or the other way round).
- Turn off video: voice alone needs far less of the connection.
- Close apps that are uploading or streaming in the background.
- Ask the other person to do the same: a call is only as good as the weaker side.
Help the translation along
- Speak in short sentences and pause after each one.
- Take turns; two people talking at once is the hardest case even on a good line.
- Find a quiet spot: background noise makes recognition worse, and a weak line makes noise worse.
When to stop trying
If the call keeps dropping after a couple of attempts, switch to voice messages or text. They are translated too, and they arrive complete even over a poor connection. Agree the important points in writing and call again when one of you is on a better network.
Questions
Does translation work offline?
No. Translation needs an internet connection on both phones.
Is a relayed call less private?
A call without translation between phones that support it stays end-to-end encrypted whichever way the media travels: the relay carries data it cannot decrypt.